NAZAHA
The National Anti-Corruption Commission
3-Year Service Level Agreement
Support Process:
· 3-year Service Level Agreement
· 24/7 Support
· ITIL/ITSM based best practices and processes
Team Support:
· Certified & Trained team
· Technology experts
· Cross training
· Onsite & Offsite
Company Information
- The National Anti-Corruption Commission (NAZAHA) is a Saudi governmental anti-corruption agency.
- Company size: 1,000 – 3,000 employees
Needs
NAZAHA needs a reliable and experienced IT solutions partner that it can depend on in case of any software incident before causing any damage.
Solutions
During The Three Years, We Are Committed To Providing A 3-Year Service Level Agreement Including:
- Manned telephone support
- Quarterly system health check
- Monitored email support
- Remote assistance:
a) Managed Servers Support
b) Managed Exchange
c) Managed Storage
d) Managed backup
e) Managed SQL
f) Azure Infrastructure Management
g) IT Service Management (ITSM)
h) Resource Augmentation